What is order fulfillment process?

Definition

Order fulfillment is the process through which a company manages its orders from customers. It includes preparing and shipping the product, as well as any customer service issues that may arise during the order's process. It has several steps, including receiving orders from customers online, matching them with available inventory, filling the orders with requested items, and submitting shipments to customers. Order fulfillment also includes monitoring and managing inventory levels across all channels, including warehouses and stores. Most companies use a combination of these processes to create efficient order fulfillment processes.